Brooklyn Meadows

Our organization stayed at this home from May 20th until the 23rd, 2022 for a women retreat. We encountered maintenance and housekeeping issues while staying at the Brooklyn Meadows-The Manor & Equestry Inn. These issues should have been addressed before our arrival and it caused an embarrassment to our organization from our guests.
1. The toilet tissues that were provided in the entire main house did not last for one night. We had to make an emergency run to get more.
2. The towels in the house put a lot of white lint all over your body and the pull out couch bed located in the pool table room was very uncomfortable (a guest complaint).
3. The pool was not cleaned and had white "stuff", a broken pool cleaner, worms, and other bugs floating in the pool (pictures waa emailed to Michelle).
4. We hired a chef for the weekend who was not able to properly prepare meals because the oven was not working. The option to ask our chef to walk to the other house by the barn to resolve the oven issue was not within our contract with him. We lost money for food that was purchased to be cooked at the main house because the oven was not available.
5. The house by the barn was not cleaned before our arrival because the toilet had a yellow ring stain in the toilet bowl and spiders/spider webs were found in multiple places in the house (pictures was emailed to Michelle).
6. The sewage in the house was backed up and the toilet on the first floor overflowed into the hallway near the left wing stairs. This sewage backup caused our guests not to be able to use the restrooms until this issue was fixed (pictures was emailed to Michelle).

Even though some of the issues were addressed during our stay at the house, we feel the management office neglected to address these issues before our arrival. We were told the management office already knew the oven was not working and failed to contact us about this issue before arriving at the house. Please not that this concern was emailed to Michelle and she did not respond accept asking us for pictures even though her staff was aware of the maintenance issues during our stay.

I hosted my wedding at Brooklyn Meadows and it was an amazing experience!! Allyson is so responsive and helpful! The home was the perfect size to host our families and is simply gorgeous!

Beautiful place felt like i was on yellowstone but Better house!!!