Hilton Garden Inn Ocean City Oceanfront

We just stayed at the Hilton Garden in this past week and unfortunately, will not be planning to stay again.

Pros:
The bell hop, coffee shop, housekeeping staff and restaurant servers were so so kind. We enjoyed getting to know them and each of them went above and beyond their jobs to make sure we were taken care of.

Cons:
We booked a suite months in advance. It was important for us to have this type of room (and at over $500 a night, we had high expectations) because we were traveling with our 1 year old. We arrived one hour after check in to be told that they overbooked and we would not be able to get into our suite until “maybe” the next day. They put us in the smallest room which had mold all over the bathroom. We also had to fight for over 2 hours on the phone with our credit card because they were going to charge us the full rate even though we did not get the type of room we booked, which was hundreds extra. We ended up asking for a refund and wanted to just check out because it was such an awful start and they denied a refund. We were told a manager would speak with us and they never did. We were also told they would let us know as soon as possible when we could switch our room and they never called, we had to keep checking in. It honestly ruined the first half of our vacation. They comped breakfast with vouchers and I ended up seeing a ton of people with breakfast vouchers, so I can only assume there were other issues.

While the hotel is pretty, the coffee shop was convenient and the staff was hospitable, it’s disconcerting that a hotel can overbook without a care in the world and think they can still charge you for a room you didn’t stay in.

This hotel was beautiful. The room was immaculately clean and the linens were spotless. The views from the room are beautiful. The location is perfect. In the middle of everything and 1 block from the boardwalk. Staff were friendly and accommodating. I had the perfect stay here. Couldn't have asked for more. Some of the reviews I read made me worried but folks must be very nit picky. I cannot find one negative thing to say.

We spent a long weekend here with family coming from as far away as Washington State. Everything was perfect! Clean comfortable rooms, beautiful beach location, top of the line service from Jennifer the Catering Manager, Chris the bartender, Cookie who took great care of our party for dinner, the doormen who are so attentive I don’t think I ever opened a door myself in their presence, the front desk for helping me out anytime I had a question. GREAT JOB team Hilton!